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We Now Accept

Shipping and Returns
Shipping Methods and Rates
Our shipping carrier is UPS. Shipping charges are based on the price of your product order. You will receive notice of the shipping charge before you submit your order. For Domestic orders, shipping is charged at 10% of your total order price, with a $3.50 minimum. For International orders, shipping is charged at 15% of total order price, with a $6.00 minimum.

Order Status
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM PST (Noon) will not be processed until the next business day.

Please expect approximately the following amount of time for the processing and shipping of a domestic order:
West Coast - 2 to 5 business days
Midwestern states - 3 to 7 business days
East Coast - 5 to 8 business days

You may request express shipping for an additional charge. Please call us at (510) 682-4249 to arrange for this method.

If you would like to check the status of your order, or have questions, please call us at (510) 682-4249 or email us at info@parrotsbooks.com and we will be happy to assist you.

Change Submitted Orders
If you need to change an order you have already placed, please contact Parrots Books at (510) 682-4249 within 24 hours of placing your order. We will do our best to accommodate your requested changes.

Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please contact Parrots Books at (510) 682-4249. We will always do our best to accommodate your concern as efficiently as possible.

Returns & Exchanges
Should you ever change your mind after buying anything from us, you may return any of our products, by mail, for a refund (less shipping fees). Please note: products must be in their original packaging, and UNUSED. Please call us for more details.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return.

If you should need further information regarding the return of any Parrots Books products, please do not hesitate to call us at (510) 682-4249, and it will be our pleasure to assist you however we can.

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